1. Who We Are
Rockley Consulting Pty Ltd (ABN 78 673 819 773) (“Rockley Consulting”, “we”, “us”, or “our”) provides technology consulting services to hospitality businesses throughout Australia. Our website is www.rockleyconsulting.com.au.
We take your privacy seriously and are committed to protecting personal information we collect in the course of our business.
2. Information We Collect
We collect personal information that is reasonably necessary for our business activities, including:
- your name and contact details (such as phone number and email address);
- business or venue information relevant to a service enquiry or engagement;
- communications you send to us (via forms, email, or phone); and
- technical information such as IP address, browser type, device type, and website usage analytics.
We collect this information directly from you when you contact us, request support, or use our website. Limited technical data may also be collected automatically through cookies or analytics tools.
3. How We Use Personal Information
We use personal information to:
- respond to enquiries and provide requested services or support;
- manage client relationships, accounts, and project delivery;
- improve our services, website performance, and client experience;
- send relevant updates, offers, or service information (you may opt out at any time);
- comply with our legal and regulatory obligations; and
- protect our lawful interests in the event of a dispute or security concern.
We do not sell, rent, or trade personal information to third parties for marketing purposes.
4. Disclosure of Personal Information
We may disclose personal information to:
- trusted service providers who assist in operating our website, email, IT, or data storage systems (all bound by confidentiality obligations);
- professional advisers (e.g. accountants or legal representatives) for legitimate business purposes;
- regulatory authorities, law enforcement, or government bodies where required by law; and
- other parties with your consent or as authorised by the Privacy Act 1988 (Cth).
5. Storage and Security
We store personal information electronically on secure systems managed by Rockley Consulting and reputable cloud providers within Australia or countries with equivalent data protection safeguards.
We use technical and organisational measures such as access controls, encryption, and secure backups (via our ROCKAXIOM BCDR solution) to protect data from unauthorised access, alteration, or disclosure. However, no method of online transmission is completely secure, and you provide information at your own risk.
6. Cookies and Analytics
Our website uses cookies and analytics tools (such as Google Analytics) to collect non-identifiable information about visitor activity. Cookies help us understand how visitors use our site and allow us to improve its performance and usability.
You can adjust your browser settings to refuse cookies, but some features of the website may not function correctly without them.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, incomplete, or out of date. Requests can be made using the contact details below, and we will respond within a reasonable timeframe in accordance with the Privacy Act.
8. Privacy Complaints
If you believe your privacy has been breached or have a complaint about how we handle personal information, please contact us first. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, and the “Last updated” date will reflect the most recent revision. Continued use of our website or services after changes are published indicates your acceptance of the updated policy.
10. Contact Us
Rockley Consulting Pty LtdABN 78 673 819 773
PO Box 113, Claremont, Tasmania 7011
Email: [email protected]
Website: www.rockleyconsulting.com.au
